Apparently on all the forums and their own website, JapanFiles wrote out that there were 300 tickets, but when the contract/deal was made to UFA, UFA thought it to be only 200 tickets.
In multiple places, information provided by JapanFiles included the disclaimer that information may be changed at the event.
Many fans were not able to keep up with the forum posts on a daily basis, and missed out on some of the last minute changes.
In this forum and others, JapanFiles staff openly answered questions on a regular basis.
As schedules and information continued to change, our staff continued to update fans in open forum about the latest version of Anime Expo's changes to their schedule and guidelines.
To correct the above-quoted post:
The original arrangement between all parties was for 300 guaranteed autograph tickets.
Anime Expo requested us to reduce this to 200 tickets because of their concerns about crowd-control.
Anime Expo requested this reduction 1 week before the event.
(We would appreciate if forum members would refrain from second-hand information about contracts/deals, since that is an especially-sensitive issue for all parties involved, and unintentional false/erroneous information can be harmful.)
JapanFiles actively sought to provide accurate and up-to-date information to the fans.
However, we cannot be held accountable for Anime Expo's changes in their autograph ticket policies, schedules, or procedures.
We will work very hard to make sure that any future events have improved communication/organization.