High street stores coming under some serious flak from the public lately. Most notably Gamestop, who gave out explicit instructions to it's employees to go remove an OnLive voucher from the PC version of Deus Ex : Human Revolution which would allow people who bought the game to play the original Deus Ex free, then sealing it up and selling it an 'New'. The reasoning is that Gamestop will have a similar service released next year and OnLive is it's competitor. But it's released next year! How does that hamper sales?! I think it's ridiculous, it's like the equivalent of going in and ripping pages out of an artbook that comes with a Collectors Edition, because those images don't fit the corporate image. Or removing the Online Pass that's needed to play multiplayer games these days and then sell those as seperate. The latter may sound crazy enough for it to come true.
Meanwhile, on the other side of the pond, GAME (the UK equivalent of Gamestop) are pressuring publishers about Steam sales. GAME basically want at least one month from release date where games cant be purchased by Steam users in the UK. This applies to all their games. If the publishers don't cooperate, then GAME will just flat out refuse to sell their game in any of their stores.
Both of these actions seem to signal just how tought it must be for them. With e-Commerce and supermarkets even selling games, usually for cheaper, the high street stores are losing their authority in the market and may even go under. Doing stuff like this doesn't help them.