JPHiP Forum

General => General Discussion => Topic started by: Foxy Brown on July 12, 2007, 07:14:54 AM

Title: Sprint Cuts 1,000+ Customers For Excessive Complaining
Post by: Foxy Brown on July 12, 2007, 07:14:54 AM

Hundreds of cell phone customers are being given the boot, accused of being too high maintenance.

Sprint-Nextel is disconnecting more than 1,000 subscribers on grounds the clients call customer service too often and make "unreasonable requests." (http://www.news4jax.com/news/13650557/detail.html)

Title: Re: Sprint Cuts 1,000+ Customers For Excessive Complaining
Post by: nop on July 12, 2007, 06:28:47 PM

Some customers call several times a day or hundreds times a month.  But Sprint also counts incompleted calls, long-wait time call, failed calls on those computer voice menu, etc.