Now this is absolutely just wrong from the word "GO".
The total bureaucratic BS of this is actually not surprising for this country, meaning the U.S.
The state department won't give an answer simply means, from my POV, that they know they were very wrong in this, yet won't own up to it since they possess not one ounce of honesty or decency.
It stands to wonder how this very corrupt government still continues to exist in its present day form, and not collpase under the weight of its complete and total incompetence.
Another thing, is that the department of homeland security is a complete joke and always has been.