Author Topic: Tech-related problems (Read 590540 times)

writerserenyty · « **Reply #2340 on:** March 09, 2010, 08:28:17 AM »

Problem signature:
Problem Event Name:   BlueScreen
OS Version:   6.1.7600.2.0.0.768.3
Locale ID:   1033

Additional information about the problem:
BCCode:   50
BCP1:   FFFFFFFFD3012FA3
BCP2:   0000000000000000
BCP3:   FFFFF9600012593A
BCP4:   0000000000000002
OS Version:   6_1_7600
Service Pack:   0_0
Product:   768_1

Files that help describe the problem:
C:\Windows\Minidump\030910-41418-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-73195-0.sysdata.xml

BSOD.

Help.

I'm pretty positive it's not a virus or anything, because I use Symantec and I've had that and the Windows program run full virus scans every once in a while, and they all come out clean; once I had a downloader, but that might have been from when HiP was fucked up that day. This is gone.

Also, BSODs started back in... December, and I had a few. I upgraded to Windows 7 and hoped that would replace any drivers or w/e that would potentially mess things up. But yesterday I got another BSOD, and today I had two. The first two had the same messages, but the most recent one had a different one. I didn't document them (out of stupididty) but if I get it again I will.

Not much happens with each other than a reboot and everything's fine. Earlier today WMP was fucked up, and then recently I had to reinstall Firefox. But other than that, it's nothing ridiculously bad.

EXPLAIN IN LAYMAN TERMS; I am NOT a tech expert, just a college student who hates her laptop crashing.

I have a Toshiba, btw. It's fairly new (October-ish) and I've had problems on my old laptop. Basically, I need this one to be OK, otherwise I AM SCREWED.

Slack · « **Reply #2341 on:** March 09, 2010, 09:02:23 AM »

From what I've just read about BCCCode 50, it could be due to problems with faulty hardware or old/bad drivers. Either way, they can cause similar problems.
Since you can boot up, the RAM is probably alright, so my intuition says that it might be bad drivers.

First of all, make sure all your drivers are up-to-date.
Since you upgraded to Windows 7, it might have kept some of your old driver files and that might cause problems.
The wording of your post suggests to me that you haven't manually done anything to update your drivers.
Just to make sure, go to Windows Update. (Type in "update" in the start menu and it should pop up)
Make sure you click the "Check for updates" link and manually select any hardware-related updates.
If you haven't done this, this might fix your problem.

If you manually installed newer drivers for your video or audio, you may have to UNINSTALL them first, THEN re-install.
If the initial install got messed up, it could cause the problems you're talking about.

Additionally, type in "Device Manager" in your start menu, and make note of any devices listed that have an exclamation point or question mark icon on them.
Those are devices that are unknown or are missing drivers, so addressing those may help.
If you need help with that, post the names of the devices with problems, and we'll see what we can do.

If you've already made sure all your drivers are A-OK, and still get BSODs, try uploading copies of those "Files that help describe the problem".
The more specific information we get, the better we can diagnose what the problem is.
In that same vein, if you can figure out some pattern to what you are doing when it crashes, that may help.
Whenever you report a problem, try to provide as much information as you can, paying special attention to the state of the system and what you were doing.

Now, if you really need it up and stable fast, what might help is a repair-install of Windows 7.
To do that, just run the Windows 7 installation disk and follow the directions for repairing and existing install.
If you decide to do this, MAKE SURE IT'S A REPAIR INSTALL. If you do any other kind of install, you may lose your existing files.

Now, you may be wondering, "How did this happen in the first place?"
Well, if you were running Windows 7 fine before you got that downloader, I'd say that you may have had an infection that messed up some of your system files.
If you always had this problem ever since you upgraded, I'd say that if you upgraded from Vista, some old driver files may still be lingering and messing up stuff.

If we eventually determine that it's a hardware problem, you may still be under warranty. But like I said, that possibility seems less probable than it just being driver problems.

writerserenyty · « **Reply #2342 on:** March 09, 2010, 09:36:03 AM »

Quote from: Slack on March 09, 2010, 09:02:23 AM

If you've already made sure all your drivers are A-OK, and still get BSODs, try uploading copies of those "Files that help describe the problem".
The more specific information we get, the better we can diagnose what the problem is.
In that same vein, if you can figure out some pattern to what you are doing when it crashes, that may help.
Whenever you report a problem, try to provide as much information as you can, paying special attention to the state of the system and what you were doing.

I've checked out the drivers and everything seems to be updated, and nothing had an exclamation point next to it.

I can't upload them, because when I try to open them or w/e IE won't let me.

The one constant that's happened is that before 7 and after, what would happen is I'd usually tell if one was coming if Firefox kept crashing. One of the most recent ones, however, did NOT crash Firefox; I was running Firefox and a couple of other programs that weren't doing anything and just random BSOD.

Quote

Now, if you really need it up and stable fast, what might help is a repair-install of Windows 7.
To do that, just run the Windows 7 installation disk and follow the directions for repairing and existing install.
If you decide to do this, MAKE SURE IT'S A REPAIR INSTALL. If you do any other kind of install, you may lose your existing files.

OK; I'm pretty sure I still have the disc, so I might try this when I'm home for Spring Break. I don't need it majorly stable until after, but the issue is that as the semester nears the end, I'm using this laptop constantly, writing papers, getting Japanese homework, etc.

Quote

Now, you may be wondering, "How did this happen in the first place?"
Well, if you were running Windows 7 fine before you got that downloader, I'd say that you may have had an infection that messed up some of your system files.
If you always had this problem ever since you upgraded, I'd say that if you upgraded from Vista, some old driver files may still be lingering and messing up stuff.

The one thing that confuses me is that I removed the downloader literally an hour or two after it must have gotten on; As soon as I saw the JPH!P site had something weird on it, I immediately ran a full scan and removed it. Also, that was... at least a week ago, if not more. And nothing's happened until yesterday.

Thank you for your help, in really understandable words! I swear, I've been trying to look info up on this for a while and everything's really technical, in ways I don't understand at all.

differentstory12 · « **Reply #2343 on:** March 10, 2010, 04:00:47 AM »

Help please!

In my PC, I've been getting alerts like "System Hijack", "Tracking Software Found", "Security Breach" and a bunch of other alerts coming from Windows XP Security Alert. When I click on it, it says ATTENTION: DANGER! ALERT! System scan for spyware, adware, trojans and viruses is complete. XP Security detected 25 critical system objects. Then it has a Register Option, and Remind me Later.

There is also another option that popped up, that had the option to "Purchase the full version" or "Manual Activation". In order to fix it, it says I have to pay.

I scanned my computer with Norton Anti- Virus and it only found 1 problem and it was fixed.
I don't understand. Norton Anti Virus is saying there is no problem now, but Windows XP security System is saying there is 25 problems? 0.0
I remember my older sister one time said that there was a fake alert that she got once and that it was a virus and it wasn't real.

Also it doesn't let me open up Internet Explorer or Firefox so I can't go online and try to download something to fix it =(
Im on my laptop now, and I looked online and people have been saying that sometimes those alerts are fake too. Someone said they shut down their computer after that but then couldn't log back in so I don't want to turn my computer off just yet =/

So should I believe Norton Anti Virus or Windows XP Security Alert?
What can I do to fix it =(

ebc · « **Reply #2344 on:** March 10, 2010, 04:47:17 AM »

You got some pretty nasty malware there. "XP Internet Security" <-- is evil need to remove this

Norton won't do much about this kind of thing unfortunately.

To remove it, download Malware bytes run it, let it update online and do a scan and then after that click the button to remove found problems.
It will reboot your computer then do another scan just incase.

It will possibly come back again though, if it does try booting into safemode and doing the malware bytes scan again.

differentstory12 · « **Reply #2345 on:** March 10, 2010, 05:42:49 AM »

^ Thanks alot for the help and suggestion!
If I try out Malware bytes, will it delete any of my files I have on my PC? I don't want to loose anything =(
I would like to try it out but it won't let me open up Firefox or Internet Explorer.
I get this message when I try to open it:

I've clicked Yes before, and nothing.
I clicked No and it didn't work either. I got the "send error", "don't sent error" option.

If I can't open my browser, I don't know how I can download programs to fix the problem

Im using my laptop now and Im trying to look online for ways to open up my browser.
Ahhhh I don't know how this whole mess happened in the first place =(.

ebc · « **Reply #2346 on:** March 10, 2010, 06:29:38 AM »

Ok you might need to boot your computer into Safemode with networking
When you first turn on your computer, after the very first "bios" screen, start tapping the f8 key repeatedly till you see a menu that lets you choose different Windows bootup options and you want to choose Safemode with Networking. (try to be very quick before the Windows Logo appears, if it does you're too late) Once you boot this, open Internet Explorer by rightclicking it and choosing Start without add-ons just to make sure it doesn't load any of the malware in safemode.

Then try to download malwarebytes (usually can find it in google) and scan in safemode.

differentstory12 · « **Reply #2347 on:** March 11, 2010, 03:48:25 AM »

^ I was going to try that today after I got home from school but apparently my mom tried to use the computer while I was at school and she said once she clicked on the start menu, the computer shut down by itselfXD After I came home, the computer was on, and everything was back to normal. Not that Im complaining =D. Now Norton Anti Virus says "Secure" when before it said "FIX".

Im so happy all those alerts are gone now!

Thanks alot for the help Dave!! If that ever happens again, I'll definitely follow what you suggested. Thanks again!!

maliciel · « **Reply #2348 on:** March 13, 2010, 02:35:45 PM »

Frustrating.

So I have two new sticks of Kingston HyperX DDR2 RAM. Inserted both in, no display when I switch the computer on. Pulled one out, no display. Pulled both, back to normal. Computer booted up, so I decided to check the net. Seems to be a RAM seating problem. So once again I try, but this time just swapping my old RAM in slots 1/3 for the new ones. Boots up fine. Put old ones next to new ones in 2/4, and it boots up fine. But after about 5 minutes, computer crashes, and it's back to square one. But now I'm running with just 3 sticks (of 1gb) and it's fine. I'm not sure what's the problem; I can only conclude the RAM itself is fine, because I could boot just fine with 2 of them in. Do I need to update something?

Using an ASUS P5Q SE/R, if that matters at all.

Wonderboy · « **Reply #2349 on:** March 13, 2010, 07:01:33 PM »

I've quickly checked on Asus global site : http://www.asus.com/product.aspx?P_ID=vsgzgisAA0SCpIOq

Unfortunately, link is down so thanks to Google the file can be find here .

You'll have to check precisely if your ram matches...

BigDnm01 · « **Reply #2350 on:** March 17, 2010, 08:24:24 AM »

I have a notebook, a HP Pavilion dv9610us. recently the screen is acting funny. there is like a very light, thin blue film over the screen. It comes and goes if I move the screen, like more towards the keyboard or away. Now, it's usually stuck like that. FYI, it's not like a get the infamous blue screen error and my computer crashed, no, not like that. the computer works fine, just that over the screen, there is a very like blue film over the screen.
FYI, it didn't happen before, but it started happening when I installed the Windows 7 OS onto my laptop. I dunno if it's related, but just so you know...
I can watch videos just fine, but the blue screen is annoying and bothering my eyes a bit.

so then, anyone knows what the problem is? or even a suggestion?
please help.

Slack · « **Reply #2351 on:** March 18, 2010, 03:43:17 AM »

For video display problems, normally I'd direct you to the drivers for your hardware:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=3548477&

You could still try it out but since it seems to change when you move/open/close the screen, my impression is that it's hardware related.
Generally with a desktop, you could investigate to see if there was a loose or bad cable or something, but since you have a notebook, it gets a little more complicated.
If that's the case, all you can do is talk to HP customer service if it's still under warranty, or find a repair shop.

Of course, before all that, you could try this:

BigDnm01 · « **Reply #2352 on:** March 20, 2010, 09:04:51 AM »

on my computer, I can't adjust the contrast, cuz I don't have those buttons and HELP and SUPPORT wasn't no help either.
Though, I think it's the gamma settings, but I just don't know the right settings for it. Thanks anyway.

Wonderboy · « **Reply #2353 on:** March 20, 2010, 10:08:35 AM »

If I remember correctly, you can modify it in "Color management" from the control panel... (in Vista)

You should put the correct .icm file for your monitor (check website of HP...).

SomethingWild · « **Reply #2354 on:** March 20, 2010, 10:31:33 AM »

Me again ...

I'm filling out an application form in word, but the lay-out is making it impossible to fill out.

How can I change the mid section (where it says "institution and course") to blanc lines, instead of the table format without messing up the entire thing?

Wonderboy · « **Reply #2355 on:** March 20, 2010, 10:46:28 AM »

Select all the cells you need ... try to find the contextual menu for table on the top menu or the contextual one that appears with the right click... and play with the border options.

If you can't, try to put your document downloadable, I'll try to fix it

SomethingWild · « **Reply #2356 on:** March 20, 2010, 12:42:25 PM »

^got it, thanks!

Tuffty · « **Reply #2357 on:** March 25, 2010, 09:15:31 PM »

Query for the web programmers here. I currently have a multiple choice quiz going, where a correct answer increases the score and an incorrect answer decreases it. To make things somewhat easier, I have a Hint option available to the user at any time, where if they click it, then a Javascript function associated to that button is activated and one of the incorrect answers is removed. Now, ideally I also want to extend the function a lil bit to also decrement the score by say 0.5, otherwise anyone going on it is just gonna use it every time.

So here's the problem, as I store the value of the score within a session variable (so the value can be carried across for all 5 questions), is it possible to edit the current value held in this session variable within a Javascript function? I realise JS is client-side and a Session variable is handled by the server, but surely there must be some way to handle this? A quick search on Google seems to suggest otherwise though...

Slack · « **Reply #2358 on:** March 27, 2010, 05:07:53 AM »

Maybe you could look into reverse AJAX.

Where I work, we use an older version of these libraries to call java functions from javascript, then use the return value in your javascript.
http://directwebremoting.org/dwr/index.html

shadowstar · « **Reply #2359 on:** March 30, 2010, 05:50:49 AM »

Do you have to keep your mp3 files around when you place them in foobar?

Like with iTunes, I convert the mp3s into aac, and then I can delete the mp3s after and it doesn't take up a lot of space in my computer.

Or do I have to keep them (the mp3s) in a designated music folder? When I add a file to my playlist on foobar, even if it's m4a, and I want to delete it off my desktop then I can't play the track anymore (on foobar) because it can't find the original file.